Contact Fitkit

Contact FitKit to answer your questions….let us know how we can help.

 

1-877-FitKits, (1-877-348-5487) M-F 9-6 EST

Customer Service – CustomerService@FitKit.com

Volume Pricing Inquiries – Click Here

Media / PR – Media@FitKit.com

FitKit Customer Service
P.O. Box 263
Grasonville, MD 21638

Customer Service

How to Order your FitKit

Online: Order on the website www.FitKit.com by adding items to your shopping cart. We accept Visa, MasterCard and American Express.

Phone: 1-877-FitKits, (1-877-348-5487) Monday-Friday, 9AM – 4PM EST.

Processing Time

Orders are generally shipped within one business day. If an order is placed after 2PM EST on Friday, the product will ship the following Monday.

Shipping Rates

FitKit products are shipped Priority Mail via United States Postal Service (USPS). Shipping rates are determined by, but not limited to:

Weight of entire order
Distance from Grasonville, MD
There is a 6% tax on Maryland orders.

US Postal Service (Mail) Shipments to the United States

If you are concerned about tracking your order, we recommend calling customer service and placing your order via phone to ship FedEx. 1-877-FitKits, (1-877-348-5487)

Privacy Policies

FitKit.com will not share or sell customer information. All customer information is used solely for internal use.

Shipping Times

USPS Priority Mail: Typical delivery is 2-3 days excluding Sundays, but can be up to 5-8 days.

Tracking Shipments

You will receive an email confirmation once your order is shipped. If your order was shipped via FedEx or USPS express or priority mail, you will receive a tracking number for your order.

Returns

Products returned in original condition and packaging within 30 days of purchase will receive a full refund, less shipping and handling charges.

We advise sending your shipping returns via UPS/FedEx or if using USPS, insuring your return. No credit will be issued for lost merchandise.

For returns, use mailing label on packing slip, or if unavailable, send items and your order number to:

FitKit.com Returns
P.O. Box 263
Grasonville, Maryland 21638

Exchanges

If you want to exchange your FitKit product, it is recommended that you return your order for a refund and then place a new order for the item requested. This will ensure speed and ease in exchanging and refund issuing.

Warranty

All FitKit products carry a 6-month warranty for home use and 3-month warranty for professional use (classes, gyms, etc.), FitKit.com is not responsible for products used in extreme temperatures, uses other than those stated on the FitKit.com website and any unlawful conditions.

Terms & Conditions

Terms and Conditions
FitKit.com
A LifeSquared Company
1. ACCEPTANCE OF TERMS
Welcome to fitkit.com. This Terms and Conditions agreement (“Agreement”) is between
LifeSquared, LLC and its affiliated entities (collectively, “LifeSquared,” “we” or “ours”) and you and
your agents (“you” or “yours”) for the use of this web site (the “Site”). By using the Site, you agree to
this Agreement. You can review the most current version of this Agreement at any time
at www.fitkit.com.
2. OWNERSHIP OF SITE AND RESTRICTIONS ON USE OF
CONTENT
The Site is owned by LifeSquared. You acknowledge that this Site may contain information,
communications, software, photos, text, video, graphics, music, sounds, images and other material
and services (collectively “Content”), which is generally provided by LifeSquared or by licensors of
LifeSquared. You agree and acknowledge that, notwithstanding that LifeSquared permits access to
the Content, the Content or its use or the use of this Site is protected by patents, copyrights,
trademarks, and other proprietary rights (including intellectual property rights), that these rights are
valid and protected in all media now existing or later developed, and that except as specifically
provided in this Agreement, your use of the Content shall be governed and constrained by applicable
patent, copyright, trademark and other intellectual property laws. Modification or use of the Site
and/or the Content for any commercial purpose is a violation of patent, copyright and other
proprietary rights owned by LifeSquared and third parties. In addition to LifeSquared’s and its
licensors’ rights in individual elements of the Content, LifeSquared owns the copyright in the
selection, coordination, arrangement and enhancement of the Content. You may not modify, publish,
transmit, participate in the transfer or sale of, reproduce, create derivative works from, distribute,
perform, display, incorporate into another website, or in any other way exploit the Site and/or any of
the Content, in whole or in part.
3. ACCESS TO SUBSCRIPTION SERVICES AND TERMINATION OF
ACCESS
In order to access certain Content and to make use of the advanced personalization features of the
Site, such as becoming a member of the FitKitClub, you must register with your email address and a
password of your choice. If you register, you may be asked for your contact information, such as
your name, e-mail address, and postal address (“Personal Information”). The Personal Information is
linked directly to your registered email address and password chosen by the user and can only be
retrieved by supplying the correct email address and password that is linked to that account. You are
entirely responsible for maintaining the security and confidentiality of your account and password.
FURTHERMORE, YOU ARE ENTIRELY RESPONSIBLE FOR ANY AND ALL ACTIVITIES AND
CONDUCT, WHETHER BY YOU OR ANYONE ELSE, THAT ARE CONDUCTED THROUGH YOUR
ACCOUNT. You agree to notify LifeSquared immediately of any unauthorized use of your account or
any other breach of security. LifeSquared will not be liable for any loss or damages of any kind that
may arise as a result of you or someone else using your password or account, either with or without
your knowledge.
You acknowledge and agree that LifeSquared may terminate your access privileges and remove and
discard any Content without notice to you for any reason, including without limitation, if (i)
LifeSquared believes that you have violated any provision of this Agreement, and/or (ii) you have
otherwise acted or failed to act in any manner that LifeSquared deems objectionable. You agree that
any termination of your access to the Site shall not result in any liability or other obligation of
LifeSquared to you or any third party in connection with such termination.
4. PRIVACY POLICY
Our Privacy Policy may be viewed at www.fitkit.com.The terms and conditions of the Privacy Policy
are hereby incorporated by reference herein.
5. DISCLAIMER OF WARRANTIES
THE USE OF THE SITE IS SOLELY AT YOUR OWN RISK. THE SITE IS PROVIDED ON AN “AS
IS” AND “AS AVAILABLE” BASIS. LIFESQUARED EXPRESSLY DISCLAIMS ALL WARRANTIES
OF ANY KIND WITH RESPECT TO THE SITE, WHETHER EXPRESS OR IMPLIED, INCLUDING
IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
TITLE AND NON-INFRINGEMENT. LIFESQUARED MAKES NO WARRANTY THAT THE SITE
AND/OR ANY CONTENT THEREIN WILL MEET YOUR REQUIREMENTS, OR WILL BE
UNINTERRUPTED, TIMELY, SECURE, CURRENT, ACCURATE, COMPLETE OR ERROR-FREE
OR THAT THE RESULTS THAT MAY BE OBTAINED BY USE OF THE SITE AND/OR ANY
CONTENT THEREIN WILL BE ACCURATE OR RELIABLE. YOU UNDERSTAND AND
ACKNOWLEDGE THAT YOUR SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY
DEFECT IN OR DISSATISFACTION WITH THE SITE IS TO CEASE USING THE SITE.
6. LIMITATION OF LIABILITY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT LIFESQUARED SHALL NOT BE LIABLE
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY
DAMAGES, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS,
GOODWILL, USE, DATA LOSS, OR OTHER LOSSES (EVEN IF LIFESQUARED HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) RESULTING FROM: (i) THE USE OR
INABILITY TO USE THE SITE, (ii) THE COST OF PROCUREMENT OF ANY SUBSTITUTE
PRODUCTS AND/OR SERVICES RESULTING FROM ANY PRODUCTS, DATA, INFORMATION
OR SERVICES OBTAINED OR WHICH YOU WERE UNABLE TO OBTAIN OR TRANSACTIONS
EFFECTED OR FAILED TO BE EFFECTED, (iii) ANY LINK PROVIDED IN CONNECTION WITH
THE SITE, OR (iv) ANY MATTER OTHERWISE RELATED TO YOUR USE OF THE SITE.
7. YOUR CONDUCT ON THE SITE
In the event that LifeSquared permits you to upload, post, e-mail or otherwise transmit content, data,
information or other materials (collectively, “User Content”) for display on the Site or otherwise, you
will be responsible for all such User Content that you upload, post, email or otherwise transmit using
the Site. Likewise, you are responsible for complying with all third party rights with respect to all such
User Content that appears on the Site and not to download, email or otherwise transmit such User
Content in violation of such third party’s rights. By submitting User Content to LifeSquared, you
automatically grant, or warrant that the owner of such Content has expressly granted, the royalty-
free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt,
publish, translate, create derivative works from, distribute, perform and display such User Content (in
whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology
now known or later developed for the full term of any rights that may exist in such User Content.
You are expressly prohibited from placing any message in any User Content or any product, good or
service or otherwise transmitting through or posting on the Site (including in any e-mail message or
any chat board posting) any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar,
obscene, sexually explicit, profane, hateful, racial, ethnic or otherwise objectionable material of any
kind, including without limitation, any material that encourages conduct that would constitute a
criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national or
international law (collectively, “Prohibited Conduct”). Prohibited Conduct expressly includes any
transmission to people or other entities on mailing lists that you do not have full rights to use. You
agree and acknowledge that LifeSquared is not responsible or liable to you or any other party or
user of the Site for any Prohibited Conduct by you or any other party or user of the Site.
You may not collect or store personal data of other users of the Site without the prior, written
permission of such user(s).
You may not directly or indirectly, intentionally disrupt or interfere with the Site in any manner that
may adversely affect LifeSquared or any user of the Site.
You may not upload, post, email or otherwise transmit any material that contains software viruses or
any other code, files or programs designed or known to disable, interrupt, or limit the functionality of
any computer hardware, computer software, or telecommunications equipment or facilities.
8. YOUR WARRANTIES
By your use of the Site, you represent and warrant that you have all the rights necessary to receive,
use, transmit and disclose all data that you use in any way with the Site. You further represent and
warrant that you and your employees and agents use of the Site and of any data input into or
generated by the Site shall comply with all applicable laws, regulations and ordinances. You agree
and acknowledge that you are solely responsible for any liabilities, fines, penalties or forfeitures
occasioned by any such violations or lack of rights.
9. MEDICAL DISCLAIMERS
This Site and Content, and the FitKit, FitKitClub, online tools, and other products and services
offered on the Site (the “FitKit Products and Services”), are for informational purposes only and are
not intended to replace or substitute for any professional or medical advice. Neither LifeSquared nor
its suppliers provide medical advice or diagnoses. In addition to the “Disclaimer of Warranties” and
“Limitation of Liability” paragraphs above, LifeSquared makes no representations or warranties and
expressly disclaims any and all liability concerning any treatment or action by any person following
the information offered or provided within or through the Site or Content or by use of the FitKit
Products and Services.
You should not make medical, lifestyle, treatment, or other health care decisions based solely on the
Site or Content or the FitKit Products and Services; such decisions should be made with the advice
of a qualified health care professional. Always seek the advice of a qualified health care professional
before starting any exercise or diet program or using the FitKit Products and Services or if you have
specific concerns or a situation in which you require professional or medical advice. Never disregard
professional medical advice or delay in seeking it because of something you read on the Site or find
in the FitKit Products and Services.
The FitKit Products and Services are dependent upon the accuracy and completeness of the
information you enter. All the questions must be answered fully and completely in order for the FitKit
Products and Services to be used properly and responsibly. Results are not intended as a substitute
for medical/health care. Your use of this Site or FitKit Products and Services does not create in any
way a physician/patient, confidential, or privileged relationship, or any other relationship that would
give rise to any duties on LifeSquared’s part or the part of our suppliers.
Although exercise is beneficial, there is still the risk of injury. Proper warm-up is mandatory before
every workout to ensure that you protect your tendons, ligaments, and joints from injury. If you
experience any strain or pain while training, stop and immediately consult a qualified health care
professional.
10. DISCLAIMER OF CONTENT
You understand and acknowledge that LifeSquared assumes no responsibility to screen or review
Content and/or User Content that is originated by parties other than LifeSquared, and that
LifeSquared shall have the right, but not the obligation, in its sole discretion to review, refuse,
monitor, edit or remove any Content and/or User Content that is available on the Site. LifeSquared
expressly disclaims all responsibility or liability to you or any other person or entity for the
performance or nonperformance of such Content and/or User Content review. YOU
ACKNOWLEDGE AND AGREE THAT YOU ASSUME ALL RISK ASSOCIATED WITH THE USE OF
ANY AND ALL CONTENT AND/OR USER CONTENT.
11. YOUR SUBMISSIONS
If you contact LifeSquared with information including, without limitation, feedback data (e.g.,
questions, comments, suggestions or the like) regarding the Site, the Content or any item on the Site
(collectively, “User Feedback”), the User Feedback shall be deemed to be non-confidential and
LifeSquared shall have no obligation of any kind with respect to the User Feedback. In addition, you
agree and acknowledge that LifeSquared shall be free to reproduce, use, disclose, display, exhibit,
transmit, perform, create derivative works and distribute the User Feedback to others without
limitation, and to authorize others to do the same. Further, LifeSquared shall be free to use any
ideas, concepts, know-how or techniques contained in the User Feedback for any purpose
whatsoever, including, without limitation, developing, manufacturing and marketing products and
other items incorporating the User Feedback. LifeSquared shall not be liable or owe any
compensation for the use or disclosure of the User Feedback.
12. LINKS
The Site may provide links to third party web sites, or third parties may provide links to other web
sites. You acknowledge and agree that such links are provided for your convenience and do not
reflect any endorsement by LifeSquared with respect to the provider of such linked site or the quality,
reliability or any other characteristic or feature of such linked site and LifeSquared is not responsible
in any manner (including without limitation with respect to any loss or injury you may suffer) for any
matter associated with the linked site, including without limitation, the content provided on or through
any such linked site or your reliance thereon. LIFESQUARED MAKES NO REPRESENTATIONS
OR WARRANTIES WITH RESPECT TO ANY LINKED SITE. YOUR USE OF ANY LINKED SITE IS
SOLELY AT YOUR OWN RISK. In addition, you should be aware that your use of any linked site is
subject to the terms and conditions applicable to that site, including the privacy policies (or lack
thereof) of such site.
13. JURISDICTIONAL ISSUES
Unless otherwise specified, the materials, information, products and services available on the Site
are solely available in or applicable to the United States, its territories, possessions and
protectorates. LifeSquared makes no representation that materials or information in this Site, or the
products and services available on the Site, are appropriate or available for use outside the United
States. Those who choose to access the Site from outside the United States do so on their own
initiative and are responsible for compliance with local laws, if and to the extent local laws are
applicable.
14. INDEMNITY
You agree to defend, indemnify and hold LifeSquared, its subsidiaries, affiliates, officers, directors,
employees and agents, harmless from and against any third party claim, action or demand (“Claim”)
and all liabilities and settlements related thereto, including without limitation, reasonable legal and
accounting fees, resulting from, or alleged to result from, your use of the Site and/or its Content
and/or User Content. LifeSquared shall provide notice to you promptly of such Claim and shall
reasonably cooperate with you, at your expense, in your defense of any such Claim.
15. TRADEMARK INFORMATION
This Site contains valuable trademarks owned and used by LifeSquared or its affiliated entities.
LifeSquared uses these trademarks to distinguish its goods and services from those of others. The
Site may also contain references to other entities’ trademarks and service marks. Such references
are for identification purposes only and are used with permission of their respective owners.
LifeSquared does not claim ownership in, or any affiliation with, any third party trademarks or service
marks appearing in its Site. You may use LifeSquared’s trademarks strictly for personal,
noncommercial use except if the use is commercial and you make clear that LifeSquared is the
owner of the trademark(s), you may use our trademarks by linking directly to our homepage
(www.fitkit.com) or by receiving our prior express written consent. You may not use our trademarks
in any way that would cause confusion, disparagement, unfair competition or in a manner that would
appear to create some association with LifeSquared or LifeSquared’s products or services.
16. INTELLECTUAL PROPERTY POLICY
LifeSquared reserves the right to terminate this Agreement in appropriate circumstances if you
infringe upon the intellectual property rights of any third party. Pursuant to the Digital Millennium
Copyright Act of 1998, 17 U.S.C. 512(c)(2), LifeSquared’s designated agent for notice of alleged
copyright infringement in connection with the Website is:
Beth Michaels
LifeSquared, LLC
P.O. Box 26
Grasonville, MD 21638
info@fitkit.com
To file a notice of infringement with LifeSquared, the requirements specified in Title II of the Digital
Millennium Copyright Act of 1998 must be fulfilled. The text of this statute can be found at the U.S.
Copyright Office website.
17. MISCELLANEOUS
You understand and agree that LifeSquared may from time to time establish and revise practices
and limitations concerning the Site and your use of the Site. You agree that LifeSquared shall have
no liability for the deletion or failure to store any messages and other communications or other
Content or User Content maintained on the Site or transmitted using the Site. This Agreement
constitutes the entire agreement between you and LifeSquared and governs your use of the Site.
You also may be subject to additional terms and conditions that may apply when you use third party
content or Site available through the Site. If any provision of this Agreement is found to be invalid by
any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of
the remaining provisions of this Agreement, which shall remain in full force and effect. You and
LifeSquared and any of its affiliates, employees, contractors, officers, or directors agree that this
Agreement and the relationship between you and LifeSquared will be governed by the laws of the
state of Maryland, without respect to its conflict of laws provisions and that venue with respect to any
dispute between you and LifeSquared will rest exclusively in the state and federal courts located in
the state of Maryland. The failure of LifeSquared to exercise or enforce any right or provision of this
Agreement shall not constitute a waiver of such right or condition. You agree that regardless of any
statute or law to the contrary, any claim or cause of action arising out of or related to the Site or this
Agreement must be filed within one year after such claim or cause of action arose. LifeSquared may
provide notice to you by email or regular mail.
The Site may also provide notice of changes to this Agreement from time to time by displaying
notices to you on pages of the Site.
The section titles of this Agreement are merely for convenience and will not have any effect on the
substantive meaning of this Agreement.

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